Change my Ai-ChatPro billing address
To change your billing address, contact our customer service with your new address. What happens next depends on your status: individual or business.
Individual or business: what changes
| Individual | Business | |
|---|---|---|
| How | Contact customer service | Contact customer service |
| Your account | Address updated | Address updated |
| Future invoices | New address | New address |
| Invoices already issued | Updated with the new address | Cannot be changed (official accounting documents) |
Change your billing address
Contact our customer service with your new address. We update it on your account, and it is also applied to your invoices already issued.
- Contact customer service by phone, email or chat.
- Give the email address of your account and your new billing address.
- We update your account and your invoices already issued.
Your new address appears on all your invoices.
You can change your billing address by contacting our customer service. The change only applies to future invoices.
- Contact customer service by phone, email or chat.
- Give the email address of your account, the company name and the new billing address.
- We update your account: the new address appears on your next invoices.
Good to know (businesses): invoices already issued cannot be changed, because they are official accounting documents.
An error on an invoice already issued?
Contact our customer service so we can review your request. Include your account email address, the invoice concerned and the error you found.
Language of your invoices
Ai-ChatPro invoices are issued in English by default. Need an invoice in another language? Contact customer service and specify the language you need.
Find your invoices
All your invoices are available in your account, on the My invoices page.
Frequently asked questions
How do I change my billing address on Ai-ChatPro?
Contact customer service on 0 800 914 786 (free), by email or via the chat, giving your account email address and your new address. We update it on your account.
Will my old invoices be changed?
If you're an individual, yes: the new address is also applied to your invoices already issued. If you're a business, no: the change only applies to future invoices.
Why can't a business invoice that has already been issued be changed?
An issued invoice is an official accounting document. It cannot be changed afterwards; the new address appears on the following invoices.
My invoice contains an error, what should I do?
Contact customer service with the invoice concerned and the error you found. The team reviews your request and gets back to you.
Can I get my invoice in another language?
Yes. Invoices are issued in English by default. For an invoice in another language, contact customer service and specify the language you need.